Ottimo S.r.l. can only accept orders with delivery in the European territory.
For every order placed on www.davidsaddler.com, Ottimo S.r.l. will issue an invoice for the purchased products. For the issue of the invoice, information provided by Customer during the order will be authentic. Once the invoice has been issued, no modification of the same will be possible.
The shipment expenses shall be borne by the Customer and are explicitly highlighted at the time of entering the order. Payment of goods by the Customer will be made by means of the method selected at the time of placing the purchase order. No further fees or commission is due to Ottimo S.r.l.; any custom clearance for deliveries in non EU countries is borne by the end Customer.
The delivery of goods ordered is meant to the apartment floor up to 30Kg weight.
The goods travel with packaging realized by the producer or in cardboard boxes properly sealed.
The delivery times of purchased goods shall be considered merely indicative and amount to approximately 8-10 days.
The same may change for reasons of force majeure or because of traffic and road conditions in general or by act of the authority. The delivery, unless otherwise agreed in writing, shall take place from 9.00 to 13.00 and from 14.00 to 18.00 daily, except holidays, from Monday to Friday.
No responsibility can be attributed to the company Ottimo S.r.l. in case of delay in the fulfillment of the order or delivery of goods ordered.
Upon delivery of the goods by the courier, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated on the invoice;
- that the packaging is not damaged, wet or otherwise altered.
Possible damages to the packaging and/or the goods, or the non-correspondence of the number of items or of the indications, must be immediately notified to the courier by writing "goods accepted under reserve" on the proper delivery document and the notification has to be confirmed, within 8 days from the date of the claim, via registered letter with advice of delivery to the courier, which address is written in the delivery note. In the specific case of damaged package, write "withdrawal with reserves because the package is damaged". It is also required opening a file to Ottimo S.r.l., by sending an email to the addresses indicated in the Contacts section.
Once the delivery note of the forwarder has been signed, the Customer could not complain anymore about the external peculiarities of the delivered goods. Even if the packaging is intact, the goods must be checked within eight days from the receipt.
Any hidden defects must be reported in writing by registered letter with acknowledgment of receipt to the courier, whose address is explained on the accompanying document.
It is also required opening a practice at fault Ottimo S.r.l., by sending an email to the addresses in the Contacts section.
Any complaint relating to products delivered that does not meet the criteria specified above will not be taken into consideration. For each declaration, the Customer assumes full responsibility for his statements.
All orders for products in stock, for which a payment confirmation has been received by 12.00 of a working day, are delivered to the courier within the following 72 hours.
Delivery costs are clearly indicated on the item and are based on a weight/volume ratio, previously agreed with the selected courier. Where possible, delivery costs can be accumulated. If the weight/volume ratio increases proportionally with the number of products purchased, delivery costs for more products are summed up.
Ottimo S.r.l. reserves the right to vary delivery costs, without any notice, with the change of the conditions of use and contracts with couriers. From time to time, Ottimo S.r.l. could launch sales campaigns with free delivery costs, without prejudice to Ottimo S.r.l. ability to require a contribution to the Customer for packaging and transport expenses.